We aim to uphold the highest standards of care and service for everyone, but if you feel unhappy about something, then we want to hear about it. Your feedback enables us to learn and improve.

If this concerns the service you have received from our organisation, a OneSpirit interfaith minister or a student minister, please contact us to let us know. Where possible, we will begin by seeking a resolution using an informal process, to include – among other things – facilitated dialogue, mediation, and supervision. If this does not satisfy your concerns, you will be invited to lodge a formal complaint.

Our Professional Conduct Procedure (see below) is a formal process to ensure a complaint about a OneSpirit minister is handled fairly.

Professional Conduct Procedure

If you are unhappy about something OneSpirit Interfaith Foundation as an organisation has done, or someone acting on its behalf, then please see the Complaints Process below. For the sake of transparency, this document includes our internal staff guidelines for how to receive complaints.

Complaints Policy

In the first instance, please write to our Operations Manager, Alan Briscoe outlining the nature of your concerns.