Our commitment to your privacy
We think carefully about the data we collect and handle it with respect. Our priority is to protect your privacy and ensure your data is secure.
We are committed to ensuring that your personal information is protected and never misused.
We understand that privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have summarised how we handle your personal information in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At OneSpirit Interfaith Foundation, we:
- Only ask for or collect the personal information needed to deliver and improve the services we provide.
- Give you control over the personal information we hold about you, ensuring it is accurate and reflects your preferences.
- Guarantee your personal information is always secure and safeguarded.
- Remain fair and transparent about how we use the personal information we hold.
- Only use your personal information for the purpose for which you have trusted us.
- Respect your choices and inform you if there are significant changes affecting your personal information or how we use it.
- Assume responsibility for the personal information we hold about you.
What personal information do we collect?
We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the services and experiences that you can expect from us.
Personal information is any information that could be used to identify you or another individual.
We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used. For more details on how we use your personal information, please see the section titled “How do we use your personal information?”.
Information you share with us
We collect personal information that you share with us when you contact us or interact with us through our websites, through our contact and registration forms, through our apps, by phone and in person at our events.
Information from your online interactions
We collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites and users of our apps, whether you actively provide us with that information or merely browse our websites or use our apps. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites or apps.
We use this information so that we can see how well our websites and apps are working, how they are used and what users look at most.
We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube and on social media).
If you’re interested in our training, a participant, or a graduate of our school, we’ll send you news and information via email. Provided that you’re comfortable with it, we would also appreciate the opportunity to keep you updated on developments at the OneSpirit Interfaith Foundation that we believe you might find interesting. Whether it’s our latest training announcements, offers, or upcoming events, our priority is ensuring you’re pleased with the communications you receive from us. You can learn how to update your preferences regarding communications from us, or request us to cease contacting you, in the section below titled ‘How can you change the way that we contact you?’
We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what’s happening at OneSpirit (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).
We use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you will be interested in based on how you have engaged with our previous e-mails; you have the right to ask us not to use your information for this purpose (see the section below titled ‘Your controls and choices’).
We love interacting with you on social media. You may use social media to contact us or to let people know what you think about OneSpirit. We review publicly available social media and online sites to get a better understanding of what people are saying about us and our services, and to assist those who prefer to contact us through social media.
The information we collect from social media and online sites, including Facebook, YouTube, Twitter, Pinterest, Line and Snapchat, sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
How we use your personal information
Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.
Information you share with us
We use the personal information you share with us in the following ways:
- To respond to your queries and requests;
- To communicate with you;
- To provide services and support to you;
- To conduct feedback surveys aiding us in identifying areas of improvement;
- To provide updates to you about any changes to our policies, terms and conditions and any other matters which we may need to tell you;
- As long as you are happy for us to do so, to tell you about our training programmes, offers and services.
Information from your online interactions
We use the personal information from your online interactions, by itself and in combination with other personal information that we collect about you to identify any part of our websites or apps that aren’t working as well as they should be – so that we can fix things and make our websites and apps better for you and other users;
We also want to be able to monitor your use of our websites and apps, and how you engage with our promotional campaigns and advertising online, so that we can:
Customise and improve the way that you shop with us in future (for example, by showing you products and offers that we think you might like); and (as long as you are happy for us to do so) send you more relevant and interesting marketing communications.
You have the right to object to our monitoring of your use of our websites and apps, and how you engage with our promotional campaigns and advertising online for these purposes. For more information on how to exercise your right to object, see the section below titled ‘Your controls and choices’.
Additional Potential Uses of Your Personal Information
We utilise your personal information:
- To aid in addressing any complaints;
- To identify and prevent fraudulent transactions;
- To fulfil our legal obligations.
What is our justification for handling your personal information in this way?
Data protection and privacy laws require us to have what’s called a “legal basis” or “lawful ground” for handling personal information. Broadly, that means that we have to have a legal justification for handling your personal information. For the most part, we need to handle your personal information to be able to:
- provide you with the products or services that you have asked for;
- for our products, websites and apps to be able to work properly and to do all the things that you expect them to.
Sometimes, our use of your personal information is not strictly necessary for us to be able to provide you with our products and services, or for them to work properly. In those circumstances, we have what’s called a “legitimate interest” in handling your personal information; our “legitimate interest” may be to:
- detect and prevent fraud;
- keep our websites, apps, products and IT systems secure;
- ensure that our own processes, procedures and systems are as efficient as possible;
- analyse and enhance the information that we collect;
- determine the effectiveness of our promotional campaigns and advertising; and
- customise and improve the way that you shop and engage with us in future.
There will be certain personal information that you share with us that we specify as being optional (for example, when you update your account information). We will explain how we use that information and if you choose to provide it to us, you are agreeing to our use of your information in that way. You can ask us to delete that information at any time by contacting firstname.lastname@example.org
Finally, in some, relatively limited circumstances we will need to handle your personal information in a certain way to be able to comply with our legal obligations; for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities.
Ultimately, the reason we handle your personal information in the way we do is so that we can directly or indirectly, improve our training programmes, services and your overall experience of interacting with OneSpirit Interfaith Foundation. Whatever our justification for handling your personal information (whether it is necessary for us to provide you with a certain product, or it is in our “legitimate interests”), we make sure that we take steps to honour our commitment to protect your privacy.
Our contact promise
We are delighted to provide regular updates about our latest training programme announcements, special offers, and forthcoming events. They may be delivered through various mediums, including newsletters, direct emails, postal correspondence, social media platforms, and on rare occasions, phone calls. However, we will only use these channels if you are comfortable receiving communications this way. Ultimately, we are committed to ensuring that you’re satisfied with the communications you receive from us.
We, therefore, promise to:
- Only send you marketing communications when you have told us it is ok to do so;
- Never pass your personal information to anyone outside OneSpirit Interfaith Foundation for them to use for their own marketing purposes; and
- Give you the option to stop receiving support or marketing communications at any time.
How you can control the way in which we contact you
You can change the way that we contact you in the following ways:
Opt-In/Start Receiving Communications
If you haven’t previously asked for marketing communications, you can request to start receiving them (sometimes referred to as “opt-in”) by:
- Using one of our contact forms on our website or emailing email@example.com, stating you’d like to receive communications from us;
- Subscribing directly through a newsletter, website, or social media page;
- Logging into your account on our website and updating your preferences and information.
Initiate Contact/Opt-In Process
To begin receiving our marketing communications if you haven’t previously requested them, you can “opt-in” by:
- Using one of our contact forms on our website or emailing firstname.lastname@example.org, expressly stating your desire to receive communications from us;
- Subscribing directly via a newsletter, website, or social media page;
- Logging into your account on our website and adjusting your preferences and personal information accordingly.
Change Your Preferences
If you’ve previously opted-in but would like to modify the way we contact you, update your preferences by:
- Contacting email@example.com and stating that you’d like to adjust the way we contact you; or
- Logging onto your account on our website and updating your preferences and information accordingly.
Opt-Out/Stop Receiving Communications
If you no longer wish to receive marketing communications or other communications from us (sometimes called “opting out”), you can do so at any time by:
- Contacting firstname.lastname@example.org and stating that you no longer wish to receive such communications;
- Using the unsubscribe option included in all our email correspondence (both marketing and support communications); or
- Logging into your account on our website and updating your preferences and information accordingly.
What personal information do we share with third parties?
Third-party service providers
- Third-parties that help us with mailing services, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims; and
- Third-parties that help us to provide services and responses to you.
Third-parties that help us with our advertising and marketing
We want to make sure that our advertising and marketing is relevant and interesting to you and our other customers. That means that we may occasionally work with third parties to help us understand how well our online advertising works, or to reach people who are more interested in our training programmes.
Other third parties
We will also share your personal information if we are required to do so by law, including in response to a legal process, such as a court order, or to comply with other regulatory requirements.
How long do we keep your personal information?
Your Controls and Choices
We strive to provide you with control over your personal information whenever possible, ensuring its accuracy and reflecting your preferences. You have the right to access, update, and amend personal information that we hold about you. If you would like to change the way we contact you, see the section above titled ‘How you can control the way in which we contact you’.
Under certain circumstances, you can also:
- Object to our use of your personal information for specific purposes;
- Request limitations or restrictions on our use of your personal information;
- Ask us to correct, remove, or delete personal information about you; or
- Request that we provide your personal information to a third-party service provider.
Individuals, whose personal information we process, have the right to know:
- What information we hold and process on them;
- How to gain access to this information.
Individuals have the right to access specific personal data held about them on computer systems and certain files. Anyone wishing to exercise this right should apply in writing to email@example.com
Please note that these rights don’t always apply and there are certain exceptions to them. We will need to confirm identity before acting on specific requests.
How do we protect your personal information?
We are committed to protecting your personal information. We use appropriate technical and organisational measures, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
Updated October, 2023.