Communication during training

There are 3 online platforms that you will need to access regularly during the training:

  1. Online Hub (or virtual classroom)
  2. Dedicated messaging platform 
  3. Zoom Video Conferencing

At the beginning of the training, you will be provided with a link and a password or information for all of the above, and help will be available if you experience any problems with logging on.

Please note that while we will still send you the occasional email, once the training has commenced our main vehicle for communicating with you will be via our dedicated messaging platform and our online hub. In order to stay up to date with course information and faculty announcements, it is essential that you take responsibility for regularly checking these platforms.

The messaging platform also allows students to communicate with each other and tutors, so it is essential you are able to access this from the beginning of the training. (There is no technical expertise required, it is a relatively simple process of downloading and installing the app – full instructions will be given at the start of the course, and our team will be on hand to offer help to those who need it).

It is important to note that we ask all students to keep us informed of any changes to their contact details, and especially their preferred email address.

To fully participate in the training, all students will require a computer that is connected to the internet, and a basic level of proficiency in routine tasks like accessing the web, use of email and word processing for the purposes of writing assignments.

For those choosing our Online training option, it is essential that you have access to fast broadband, an up to date computer with a web camera, and that you are comfortable using technology to join video calls.

You should make provision for these requirements prior to starting the course. If you are in any doubt about any of these requirements, please contact a member of the team and we will be glad to give you guidance.